SMP Health – Ave Maria, a senior care provider located in Jamestown, has recently been honored with two Pinnacle Customer Experience Awards for 2024. This recognition places them in the top 15% of senior care providers in the nation based on Pinnacle survey results collected from family members, residents, and tenants.
The Pinnacle survey assessed satisfaction across various service aspects, including dining service, individual needs, cleanliness, and more. SMP Health – Ave Maria received one award for each facility – their assisted living facility ranked in the top 15% of the nation across a 12-month average and was recognized for achieving best-in-class customer satisfaction standards in areas such as dining service, dignity and respect, and recommendations from others. Similarly, the skilled nursing facility also scored in the top 15% of the nation across a 12-month average, excelling in various service areas including overall satisfaction, cleanliness, communication from the facility, and professional therapy services.