Patricia, who was born in 1922, has been booking flights through her daughter for the past three years as she faces challenges with walking and seeing due to her age. Despite her daughter inputting her correct year of birth, the airline’s computers consistently interpret it as 2022, resulting in Patricia being registered as a two-year-old toddler in the flight records. This error has led to some inconvenient situations, such as airport staff expecting a child instead of an elderly passenger.
During a recent flight between Chicago and Michigan, the mix-up occurred again, causing confusion for both Patricia and her daughter Kris. On previous flights, Patricia has had to wait for a wheelchair and experienced delays due to the incorrect birth year in the system. Despite these issues, the American Airlines crew has always been courteous and accommodating, although the company has not responded to inquiries about the matter.
Patricia is a former nurse who travels annually to visit her family and escape the cold winters of Chicago. Despite the ongoing glitch with her age in the airline’s system, she continues to fly with American Airlines and appreciates the professionalism of the flight crew. The airport’s computer system struggles to process a birth year so far in the past, leading to the age discrepancy in the bookings. Regardless, Patricia remains determined to continue traveling and exploring new places.
The issue with Patricia’s birth year registration on American Airlines’ system raises concerns about how technology is used by companies today. While it may seem like a minor error, it can have significant consequences for individuals who rely on accurate information when traveling or seeking medical attention. It is important that companies invest time and resources into ensuring that their systems are functioning correctly before they are implemented.
In conclusion, while Patricia’s experience with American Airlines may be frustrating at times, she continues to appreciate their professionalism despite ongoing issues with her registration due to an error in their computer system. As society becomes increasingly reliant on technology for everyday tasks such as booking flights or managing personal information, it is crucial that companies prioritize accuracy and transparency when developing these systems.
Overall, this incident highlights how technology can sometimes cause problems when we rely on it too heavily without proper oversight or maintenance checks. Companies need to take responsibility for their systems’ errors and ensure they don’t harm individuals or create inconvenience for them like what happened with Patricia.